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As a BrightGauge user, you probably have multiple datasources you connect with. Many MSPs use a PSA like ConnectWise, an RMM like Datto, and a financial tool like Quickbooks to stay on top of all their important metrics. BrightGauge simplifies the way you monitor your data by putting all these metrics in one easy-to-access place.


But did you know that, with BrightGauge, you can actually combine data from your different integrations into one super-powered gauge?


It’s called data mashup and it’s pretty, pretty good if we do say so ourselves.


How do I start mashing up my data?


The first thing you’ve gotta know is that this feature is only available to our users on the Enterprise Plan (if you want to upgrade your plan, here’s how to do it).


The second thing to note is that there are two types of mashups: dataset and datasource.


Dataset mashups let you combine two or more datasets into one single gauge by layering the datasets together. For example, perhaps you’d like to see how many tickets each technician is resolving and how much time is being entered by that technician. That’s a dataset mashup that puts those metrics side by side.

BrightGauge_datasetMashups

Datasource mashups are really similar to dataset mashups, but are pulled from two or more sources. Let’s say you use ConnectWise Manage and SmileBack. The data mashup feature would allow you to pull in metrics from both of those tools into one seamless gauge. When monitoring something like Tickets Resolved and CSAT by Tech, this feature is essential.

datasource mashup


Why should I use the data mashup feature?


Combining your datasets or datasources will allow you to gain more powerful insights than if you were to track each piece of data separately. In some instances, it can even give you insights that you would not have seen without mashing up your data. Anything that makes your dashboards even stronger is going to help you make better business decisions that impact your bottom line.   


Above, we showed you what it would look like to see tickets resolved versus hours entered by technician. As a business manager, imagine using this gauge to make decisions about your team’s performance.


You may discover that one technician’s ratio of hours entered to tickets resolved isn’t adding up. They’re entering way too much time but not resolving many tickets within that time frame. Armed with this insight, you could approach that technician to see if something is going on that’s preventing them from answering more tickets. Or, if this is a pattern that’s developed over time, you may discover that this technician is no longer a right fit for your team. Or you may even find that your team is overloaded and you’re ready to add another member to your team.


These are insights that you simply may have missed had you been tracking the data separately.


BrightGauge data dashboards were designed to help you make sense of your KPIs and to help you make better and faster business decisions. Data mashups are like a dashboard superpower that make you an even stronger business leader, so upgrade your plan today to make sure you have access to this great feature.

 

For tips and tricks on how to make the most out of your dashboards, download our free webinar, Dashboard Best Practices.

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