Your BrightGauge dashboards are designed to give you at-a-glance visibility into the exact metrics you want, but what if you want to get even more specific? Just add a dashboard filter! For example, you may want to filter your boards for a certain tech on your team. This video shows you how to add a dashboard filter in just a few steps. If you've got questions, please feel free to reach out to our support team.
With a brand new year comes the opportunity for a fresh start and new beginnings. With that in mind, we’ve got some exciting news to share. BrightGauge has been acquired by Continuum®, the platform that empowers MSPs to simplify IT management and deliver exceptional service to their end clients. We’re happy about this move and are looking forward to the growth and success opportunities this provides! You may have lots of questions, which we’ll do our best to answer below, but please feel free to reach out to us at any time if you’d like to know more. Are you still called BrightGauge? Yes! We will continue to operate as a standalone business under the Continuum umbrella. Why did Continuum acquire BrightGauge? Continuum strives to help MSPs and IT providers improve their operational efficiency and make smarter business decisions. This acquisition allows Continuum to enhance their solution offerings while further expanding and developing BrightGauge’s capabilities. Basically, as part of the Continuum family, BrightGauge will be able to bring more resources and solutions to even more customers in the industry. I’m a current BrightGauge customer. What’s going to change? Nothing! We want you to have the same exact experience you’re used to, whether you’re a current user of one or both platforms. Support, billing, product, etc. will all continue as usual. Should anything change in the future, we’ll let you know right away. I use Continuum and BrightGauge. How are the offerings being integrated? Continuum and BrightGauge are working together to strengthen the integration and improve the reporting and analytical capabilities. The goal is to add more default dashboards, gauges, and reports, to help you get more out of the integration. Do I have to use Continuum if I’m a BrightGauge user? No. The solutions you use are completely up to you. I’m interested in signing up for BrightGauge. Will prices or packages be changing? Not at this time. New users of either platform should not experience any changes in pricing, packaging, or purchasing process. Will the datasources you offer change? Absolutely not. We currently offer 40+ integrations and plan to continue adding to that list. We have a range of PSA, RMM, CSAT, backup, security, financial, and other solutions you can connect with and it’s totally up to you to choose the one that makes most sense to your business. What happens to the BrightGauge team? For the most part, we’re all still here (and growing) and will continue to work hard to be there for you and make your experience with BrightGauge a great one. A lot of you may know Brian Dosal, our founder and CEO. He has left BrightGauge to pursue a new opportunity but will continue to help us with the transition. Brian leaves our office in the great hands of Larry Garcia, who is ready to lead the charge. We’re also excited to work closely with Steve Cardillo, Continuum’s VP of Corporate Development, who is passionate about taking what BrightGauge has developed and making it even bigger and better. Is the BrightGauge office moving? Nope. We’re staying in the beautiful city of Coral Gables, where we’ll keep providing the support you’re used to. And we’ll continue to host Data Driven Workshops here throughout the year. Where can I learn more about this acquisition? You can read the official press release here or watch the announcement webinar. Please feel free to reach out to us with more questions. We know change can be scary, but we promise this is a positive one that we’re very happy about. We’ve always committed to being transparent with you, and we remain strongly committed to that. We’re still us. You probably won’t notice a thing as you continue to use BrightGauge, but we wanted to let you know what was happening behind the scenes. We’re really proud of what we’ve built over the last 8 years and now, with the support of Continuum, we can’t wait to see where the future takes us!
What better time than the New Year to revisit your organization’s goal-setting strategy? Goal-setting is an important way to make sure employees are aligned and moving in the right direction. Individual and team goals should support the organization’s long-term strategy and should incorporate your company’s key performance indicators (KPIs). If you’re using BrightGauge to set and track goals, you can actually power your goals from gauges you’re already using. We know it can be a bit of a challenge to determine which gauges you should use to power your goals, but we’re here to help. What are gauge-powered goals? When you link a goal directly to a gauge, that goal automatically gets populated with the data being tracked in that gauge. For example, let’s say you’ve got a goal to keep Kill Rate above 100% week over week. You already have an existing gauge that tracks your Kill Rate percentage in real time. Every week, your average Kill Rate percentage will be populated into your goal list automatically, making it easy to see progress at a glance while keeping your team members honest and accountable. Tracking goals this way takes any ambiguity out of the equation. Though the values will be automatically populated, individuals will still have to go into their gauge-powered goal and mark whether they were on- or off-track and add context around their progress. Why use gauge-powered goals? Well, presumably, you’re using BrightGauge because you’re data-driven. So, you’ll likely appreciate goals that are data-driven as well. Making goals specific and measurable keeps conversations about those goals objective rather than subjective, so it’s easy to stay focused on the target. Plus, when you use gauge-powered goals, you’ll be using all BrightGauge features cohesively and seamlessly - another win when it comes to staying aligned. Finally, gauge-powered goals eliminate any guesswork. You don’t have to worry that you miscalculated an average, or wrote down an incorrect number, or accidentally skipped a week of tracking goals. Your values will be waiting for you anytime you’re ready to visit your goal list. Great. So how do I set up gauge-powered goals? Good question. It may feel a bit intimidating to figure this out, which is why we’ve built out a few template gauges to help you get started. As an example, for those of you that integrate with ConnectWise Manage or Autotask, you’ll notice some default gauges that have a [Goal] prefix attached to them. You can use these gauges to power your goals. To find them, click on GAUGES from your BrightGauge overview and look for that [Goal] prefix. Pre-built [Goal] gauges are already filtered for the Current Week (Sun-Sat) date range, but you can also filter them by technician once you set them as a goal. When you’re in the Goals section of your BrightGauge, use the ‘Select Gauge to Power a Goal’ dropdown, type [Goal] into the search field, and you’ll be able to see all your existing gauges that are set up to power a goal. Pro tip: you don’t have to just rely on these pre-built gauges. If you’ve got your own gauge that you’d like to use to power a goal, we suggest making a copy of it and adding that [Goal] prefix to it. That way, you can easily find it and it’s less likely that anyone will make unintentional changes to it. We’re all really busy so it’s easy to see the value in tips or tricks that help make our day run more efficiently. If you’re not already setting and tracking goals, using gauge-powered goals can be a nice way to get started. Always feel free to reach out to our support team if you’ve got any questions! To learn more about goal-setting, watch our free webinar, ‘Guiding Growth Through EOS & Goals’, featuring Traction Strong founder Ryan Giles.