We’re constantly working to make sure you’re getting the most out of your BrightGauge, and adding new integrations to our roster is one way we can do that. This week, we’re announcing Freshdesk as the latest integration you can connect with.

Freshdesk lets you get a handle on your service desk by tracking incoming tickets, time entry, service level agreements (SLAs), and more.

When you integrate Freshdesk with BrightGauge, you can easily stay on top of your work by having a real-time view of your service desk at any given time. That means there’s less of a chance that anything will ever fall through the cracks.

How to connect to Freshdesk

Like all integrations, we make it simple to connect to any of our available datasources. If you’ve already got an account, just visit your BrightGauge homepage, head to the datasources panel to find Freshdesk, and enter your credentials. If you need more help, no worries. Our support team has put together a step-by-step guide for connecting.

If you’re new to BrightGauge, you can request a demo right now.

What do I get out of the box?

Our main goal when it comes to BrightGauge is to make your life a little easier. That means it needs to be super simple for you to get started right away.

We’ve done the legwork to discover which key performance indicators (KPIs) matter most to you and have pre-built gauges, dashboards, and reports based on that.

With Freshdesk, you’ll get 74 gauges, five dashboards, and three report templates right out of the box. Need a more complicated and detailed build-out? Our support team can help you with that.


Managing your service desk is all about staying on top of incoming tickets and keeping your response time low. Our 74 default gauges track first response, resolution, survey response, billable hours, new, open, and pending tickets, tickets closed, unopened tickets, and more.

Tickets Opend vs Closed


Five default Freshdesk dashboards compile your important KPIs into one, easy-to-view screen. Rotate between SLA, Service Desk, Service Desk Leaderboard, Service Manager, and Tech Dashboard. If needed, you can drilldown to get more details.

Screen Shot 2018-06-19 at 10.37.33 AM


Reports are a great way to build transparency and trust with your clients or even your internal teams. BrightGauge makes it easy to to set up a report once and then schedule it to go out on a recurring date and time of your choice, to the clients or teams you want. Try it with the three report templates we’ve built out for you (Executive Summary, Technician Daily Review, and Week in Review), and then give it a whirl on your own!


Response Time Goal ex

Are you looking for a way to build accountability within your teams while keeping them motivated? So many users love our Goals feature for this very reason. Each person can set up a personal goal based on overall KPIs (for example, ticket response time below 5 minutes) and then track them each week. Everyone has visibility to goals, so there’s no reason not to hold yourself accountable.

BrightGauge + Freshdesk can help make you more productive and efficient, so if you’re ready to include this datasource in your plan, please reach out to our Success team. We’d love to hear your thoughts!

Free MSA Template

Whether you’re planning your first managed services agreement, or you’re ready to overhaul your existing version, we've got you covered!

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