As a BrightGauge user, you probably have multiple datasources you connect with. Many MSPs use a PSA like ConnectWise, an RMM like Datto, and a financial tool like Quickbooks to stay on top of all their important metrics. BrightGauge simplifies the way you monitor your data by putting all these metrics in one easy-to-access place. But did you know that, with BrightGauge, you can actually combine data from your different integrations into one super-powered gauge? It’s called data mashup and it’s pretty good if we do say so ourselves. What is a data mashup? The data mashup feature allows you to combine multiple sets of information and display them together for easy comparison. The first thing you should know is that this feature is only available to our users on the Enterprise Plan (if you want to upgrade your plan, here’s how to do it). The second thing to note is that there are two types of mashups: dataset and datasource. How do I create data mashups? The method for making a data mashup varies depending on whether you're mashing up datasets or datasources. Dataset mashups let you combine two or more datasets into a single gauge by layering the datasets together. For example, perhaps you’d like to see how many tickets each technician is resolving and how much time is being entered by that technician. That’s a dataset mashup that puts those metrics side by side. Here's an example of a dataset mashup: Datasource mashups are really similar to dataset mashups, but are pulled from two or more sources. Let’s say you use ConnectWise Manage and SmileBack. The data mashup feature would allow you to pull in metrics from both of those tools into one seamless gauge. When monitoring something like Tickets Resolved and CSAT by Tech, this feature is essential. Here's an example of a datasource mashup: BrightGauge makes it easy to create both dataset and datasource mashups by allowing you to easily define different datasets and/or datasources to combine. Simply select the datasets or datasources you want to use and plug them into a single data dashboard. The bar charts shown above are only one type of data mashup display. Depending on your needs or preferences, you can also create funnel charts, dials, circle graphs, or many more displays. What are the benefits of the data mashup feature? Combining your datasets or datasources will allow you to gain more powerful insights than if you were to track each piece of data separately. In some instances, it can even give you insights that you would not have seen without mashing up your data. Anything that makes your dashboards even stronger is going to help you make better business decisions that impact your bottom line. Above, we showed you what it would look like to see tickets resolved versus hours entered by technician. As a business manager, imagine using this gauge to make decisions about your team’s performance. You could use it to track multiple aspects of an employee's performance, then use that information to help them improve their productivity. For example, you could pull some ticket statistics and member data to create a technician utilization chart: An example of how to use a data mashup You may discover that one technician’s ratio of hours entered to tickets resolved isn’t adding up. They’re entering way too much time but not resolving many tickets within that time frame. Armed with this insight, you could approach that technician to see if something is going on that’s preventing them from answering more tickets. Or, if this is a pattern that’s developed over time, you may discover that this technician is no longer a right fit for your team. Or, you may even find that your team is overloaded and you need to add another member to your team. It's possible that this particular employee is being made to handle extra-complicated issues because that's their field of expertise and others can't handle it—leaving them to handle more time-consuming tasks than their peers. These are insights that you simply may have missed had you been tracking the data separately. By combining data in a data mashup, you can more easily identify these kinds of issues. This allows you to take the appropriate action to improve your team's efficiency, productivity, and results. BrightGauge data dashboards were designed to help you make sense of your KPIs and to help you make better and faster business decisions. Data mashups are like a dashboard superpower that make you an even stronger business leader. You can upgrade your plan today to gain access to this great feature.
Modern enterprises need modern solutions to their business process workflow challenges—at least if they want to remain competitive. Business management software represents a major opportunity for enterprises to smooth out their process workflows. However, what is business management software, really? There are many kinds of business software programs out there for managing different types of processes, such as: Sales Finance Human Resources (HR) Service Supply Chain These broad categories of business processes can be broken down into hundreds of different specific items, and some functions can even have a bit of overlap. This, in turn, means that the list of business management software that a company can use is virtually endless. So, which types of business management software should your organization use? Here are a few examples that you can start with, though this is not a comprehensive list by any stretch of the imagination. 1: Business Invoicing Programs Being able to effectively manage billing/collections is a necessity for any business. After all, if your business doesn’t get paid, the budget for funding projects, payroll, and maintenance is going to run dry fairly quickly. Business invoicing programs help companies with this basic financial task. While the specific capabilities of these bookkeeping solutions will vary from one vendor to the next, some common ones include: The ability to create new invoices—sometimes even automating the billing process. Online payment portals that can accept credit cards or other online payment platforms such as PayPal. Customer recordkeeping to help verify what amount of money is owed on each account. Tax data collection to automate filing processes for the business so customer payments are accurately reported. These are just a few of the potential features a business invoicing program might have. The big benefit of this software is that it helps to minimize late or missed payments while increasing the accuracy of financial records and projections. 2: Asset Management Software Managing the supply chain is an enormous task—one that only gets more difficult as the organization grows. Asset management software programs help to track and manage inventory, automate ordering processes, and provide critical insights into spending patterns. Of these capabilities, tracking spending patterns and invoices can be surprisingly important. Largely because it: Makes it easier to identify wasteful spending; and Helps to spot anomalous orders and invoices that indicate fraud. With asset management software, businesses can ensure that their supply chains operate efficiently by minimizing waste while avoiding shortages of critical resources. 3: Project and Task Management Software Keeping employees on task and helping them prioritize their efforts is crucial for ensuring efficiency and productivity. Project and task management software solutions, like Basecamp, JIRA, or Teamwork help companies do just that. The capabilities of these project and task management software programs do vary, but some of the basics include: Tracking total time spent on specific tasks; Logging which tasks are waiting to be worked on, in progress, or have been completed for a specific work period; and Displaying project details or requirements for an assignment to be considered complete. Project-oriented teams in an organization frequently use these features to review progress and identify issues on a daily or weekly basis. For example, if the time estimates for a given project aren’t matching actual time worked, that could be an indication that the project was under-scoped and needs to be adjusted. Data from these project and task management software solutions could potentially be fed into a key performance indicator (KPI) tracking dashboard for use during employee evaluations, as well. This would help you track employee performance and improve your human resources management. Speaking of which… 4: Human Resources Management Solutions HR is at the core of many modern organizations. Being able to effectively manage, train, and reward employees can mean the difference between having a strong, highly-engaged workforce and struggling with disengagement and poor-quality work. Human resources management solutions come all kinds of flavors, depending on the HR workflows you want to improve. Examples of HR solutions include: Employee training platforms; Benefits tracking solutions; and Employee assessment solutions. The specific benefits of human resources software can vary from one solution to the next depending on their features. However, common advantages of using HR solutions effectively include improving employee retention, productivity, and engagement throughout your organization. One type of business software that can be used for your HR processes—specifically to help track and improve employee performance—is KPI tracking software. Platforms such as BrightGauge make it easy to visualize and study your employee performance metrics so you can help your people realize their full potential. With employee data dashboards, you can easily identify opportunities for improvement and recognize/reward top performers in your organization. Want to get started on maximizing the potential of your people? Reach out to BrightGauge today!
Question: How much time does your business lose every month on redundant tasks? The cost varies from business to business, but IT service providers know downtime translates to lost profits because it diverts resources away from revenue-generating tasks. There are several ways companies can reduce the amount of lost time their teams experience on a weekly or monthly basis, such as tracking time to non-profitable tasks or time lost due to insufficient planning. However, one of the most simple changes a company can make is to use technology built for their needs. For instance, MSPs and IT providers require software that can manage tickets, equipment requests, and various recurring or one-off bills. If a business is using software not designed with those features, then the tools limited functionality is going to impede teams and create time-sucking manual workarounds that eat into their revenue-driving activities. Since decreasing the amount of time a business loses every month can impact their bottom line, here are a few things to do to limit the time spent on non-productive activities. Find software that automates manual tasks Time sunk on administrative tasks comes in several forms, from equipment breaking or failures in technology, but it can also include employees spending time and energy on internal tasks. MSPs fall victim to manually completing tasks instead of working with software to automate repetitive processes for them. Many times they even hire interns or spend weekends on manual tasks, instead of using a tool to automate those tasks. Why pay someone to do a task that could be automated? It saves time, and time is money, and $10/hour x 8 hours a day adds up quickly. Spending a little money every month to automate those pesky tasks that eat up one’s day is a great way to decrease costs as a business and will usually be cheaper in the long run. Make sure tools integrate with one another Business tools must be compatible and integrate to automate as much work as possible. Anytime tools do not integrate with each other; someone is going to have to have to bridge the gap and manually transfer the data; otherwise, there is a risk of something being missed. For example, if a business is using a specific CRM or PSA tool to track work via service tickets, the details from that ticket must be carried over from CRM or PSA to the software used for billing clients. But if using a billing software designed for retail, or even a different service-based industry, details between the two systems may be lost if they can’t transfer data between one another. Working with tools designed for IT professionals and MSPs means better integrations, which saves time and money by automating more data and requiring less hands-on management. Final thoughts on saving time Several things cause businesses to lose time every month on non-profitable tasks, and some are unavoidable. But automations and integrations are big ones and relatively easy to fix. Everything that increases operations and internal management of a team translates to better customer service, better response times, and people being able to get their tasks done as much as possible. To learn about the right tools to use, read more here. Ryan Goodman is one of the Founders of ConnectBooster and serves as its President. He primarily focuses on working with the sales team to develop their process and partners with MSPs to help them with their cash flow issues.