Raise your hand if you love new integrations. To be honest, we get really pumped about announcing new datasources we’ve added. Our latest is a big one: Auvik! Many of you have been anticipating this ...
Raise your hand if you love new integrations. To be honest, we get really pumped about announcing new datasources we’ve added. Our latest is a big one: Auvik! Many of you have been anticipating this and we’re happy to tell you that it’s now available to connect with. Auvik is an efficient and profitable way for MSPs to manage network infrastructure by providing awareness about network devices and notifications for events, usage, and health stats. When you integrate BrightGauge and Auvik, you get the visibility you need to stay ahead of network issues and protect your client’s business operations. How to connect to Auvik Important note: Auvik API access must be first granted to your account in order to get started with this integration. To do this, please contact your partner success manager at Auvik and request access. Once you have access, it takes just a couple more steps. When you’re in your BrightGauge overview page, click on DATA to get the dropdown menu, then select Datasources. Select Auvik from the RMM category, follow any prompts, and that should get you set up. If you’re looking for more detailed instructions, please check out our Auvik support doc. Want to sign up for BrightGauge? Contact our sales team today to schedule a live one-on-one demo. What do I get out of the box? It’s quite important to have access to your data right away, because you’ve got work to do! This is especially true when it comes to something as sensitive as your client’s networks. So, when you integrate with Auvik, you’re going to find 20 pre-built gauges, 5 default dashboards, and 1 default report to help you get things started. Gauges The default gauges that come with the Auvik integration involve all the details surrounding your client’s networks. Gauges include Device Details, Entity Audits by Week, Interfaces by Op Status, Offline Printers, Servers, and Workstations, Scan Status by Network Type, and Total Devices. Dashboards These pre-built dashboards break up your network statistics into different buckets to give you a 10,000 foot view of your important metrics. The 5 dashboards are Devices, Entity Audits, Entity Notes, Interfaces, and Networks. Report One default report will give you a running start on being transparent and building up trust with your clients. The Auvik Summary compiles your client’s network metrics and shows them exactly how you’ve been keeping things running. If you’ve got questions about our Auvik integration, please feel free to submit a support ticket or contact us and we’ll be happy to help you out.
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Advice relating to good business practices can be endless (and beneficial). Determining what makes one business successful over another is not always black and white. But there’s one rule of thumb that everyone can seem to agree on: trust and transparency are key when it comes to maintaining long-term relationships that are a pillar for success. It’s really quite simple to understand. If clients trust you, then they’ll stick with you and they’ll tell other people about you, which means you’ll gain more and better business, which means more cash will be flowing in. There are many ways to build up trust, and it all comes down to being reliable and consistent. Build trust by sending out executive client reports As an MSP, your clients are paying you for specific and really important services. When an SLA was signed, the client gave you their trust in exchange for your word. But that sort of blind trust is not sustainable. Now it’s on you to prove your worth and show that you’re true to your word. That is precisely what client reports help you do. When you send reports to clients, you are literally showing how you are or are not meeting your SLA points. Since they report on both the good and the bad, reports make you really transparent. You’re not hiding behind anything and you’re not skirting the truth. Think about how good and credible this makes you look. But we’ve heard from many peers in our industry that MSPs are shying away from sending regular reports simply because they are incredibly time-consuming and complicated to create. Typically, creating custom reports involves pulling data from whatever PSA, RMM, or other tool you’re using, spitting that data into an Excel spreadsheet, creating pivot tables and complex formulas, digging for the results you’re looking for, and then converting those results into digestible charts. We know from experience that this can eat up 8 to 10 hours a week. The importance of reports is clear but dedicating a full workday to creating them is not a very efficient use of time. The loss of productivity that comes with focusing on that versus revenue-generating tasks can end up harming your business in the end. BrightGauge solves the client reporting dilemma Creating custom executive client reports doesn’t have to be painful and it doesn’t have to mean sacrificing other areas of your business. With BrightGauge, it takes just a few minutes to generate powerful reports that are custom, interactive, and automated. If you’re worried about what exactly to include in your reports, you can start by using one of our pre-built templates. Whether you integrate with ConnectWise Manage, QuickBooks, Veeam, Webroot, IT Glue, or any of our datasources, we offer default templates that are automatically available in your account. Templates can still be customized to your preference. Regardless of if you choose to start from scratch or use a pre-built, you can save your report as a template and schedule it to go out automatically on the date and time you choose, to the recipients you want. What used to take 10 hours a week now takes a couple of minutes. Even better, the payoff is huge because clients can rest easy knowing a comprehensive report will be delivered to their inboxes on a consistent basis. As you look towards the future of your MSP, consider implementing this solid business practice. Don’t be surprised if your churn rate starts improving. Want to see BrightGauge reports, dashboards, and gauges in action? Contact us today to schedule a live one-on-one demo.
We have exciting news! We’re building up our suite of ConnectWise integrations and we’re happy to announce that we now integrate with ConnectWise Sell. A lot of our users have been requesting this, and it is now available for you to connect with. ConnectWise Sell is a quoting and proposal software that makes it easier and more hassle-free to conduct your sales business, as it is all built in the cloud and eliminates the need to use complicated spreadsheets. Paired with BrightGauge, it becomes really easy to keep an eye on the status and results of all your quotes. How to connect to ConnectWise Sell If you’re already a BrightGauge user, then you know how simple it is to connect with any of the datasources in our stack. When you’re in your BrightGauge overview page, click on DATA to get the dropdown menu, then select Datasources. Find ConnectWise Sell, follow any prompts, and that should get you all set up. If you’re looking for further instructions, please read our ConnectWise Sell support doc. Just checking out BrightGauge for the first time? We’ll show you around with a live one-on-one demo - just contact our sales team today. What do I get out of the box? When bringing you new datasources, our priority is to get you viewing your data as soon as possible. Before releasing any integration, we make sure to pre-build gauges, dashboards, and reports to get you started on the right foot. After all, what good is data if you can’t get to it? With ConnectWise Sell, you’ll get 12 gauges, 1 dashboard, and 2 reports to kick things off. Gauges Our default ConnectWise Sell gauges include Count of Quotes by Quote Status, Count of Quotes by Year, Gross Margin, Open Quotes, Quotes Approved Last 30 Days, and more. Dashboard One pre-built dashboard is going to give you visibility into your total revenue on open opportunities, your gross margin for the year, and plenty of information on any open quotes. Reports Transparency is key to any successful relationship. When it comes to business relationships, reports are a powerful way to build trust. To help you get on the right track, you’ll get 2 report templates when you integrate with ConnectWise Sell. The Quote Overview reports on all open quotes by customer while the Sell Overview reports on all quotes approved in the last 30 days as well as those expiring in 30 days. Used internally, these reports will do a whole lot to get your entire team aligned. If you’ve got questions about our ConnectWise Sell integration, please feel free to submit a support ticket or contact us and we’ll be happy to help you out.
Metrics are powerful tools for determining how successful you are in improving aspects of your business, but unfortunately, they can also lead you astray and cause you to make decisions that have a negative impact. The most successful MSPs know this and have learned to take the following 4 steps in order to avoid making poor business decisions: 1. Start with a Goal Which came first: The Metric or the Goal? This is something that often stumps business owners, but it’s important to remember that metrics are used for measuring things, not setting goals. A metric should be based on a goal, not the other way around. Let’s look at an example: Say your goal is to increase your profit. The top MSPs will create a set of 1-4 metrics (per goal) to measure whether they’re achieving success (which in this case would be increased profitability). In this example, you’d want to use the following metrics: Operating Profit Cost of Goods Number of New Clients a Month This step really is as simple as choosing metrics that measure how you’re reaching your goals, but you could still be making bad decisions if you haven’t completed all of the steps on this list. 2. Understand Vanity Metrics vs. Useful Metrics One of the biggest reasons MSPs make poor decisions is because they are not familiar with the difference between vanity metrics and useful metrics. What is a Vanity Metric? Vanity metrics are metrics that sound good, and make you feel good, but don’t give clear information as to where your company stands. Here are some examples of vanity metrics with explanations: Website Traffic - While many, many companies track this metric, it doesn’t actually give you useful information. There could be any number of reasons your traffic increases or decreases! Followers on Social Media - This metric is similar to website traffic so you won’t know the reasons behind the increase or decrease - reasons that are (arguably) more important than the total number of followers. Email Open Rate - Besides telling you the effectiveness of your headline, your email open rate doesn’t really give you any actionable data. You won’t know how successful your email was until you dive into useful metrics like leads generated. Vanity metrics aren’t useless, but they shouldn’t be the metrics you focus on. What is a Useful Metric? The SMART approach is one of the best ways to determine if a metric is useful or not. In case you aren’t familiar with SMART, it stands for Specific, Measurable, Attainable, Realistic and Timely. A Specific metric is clearly defined and identified. You want to avoid broad metrics because they give little insight into what is causing changes in numbers. Measurable metrics are quantifiable and not qualitative. An Attainable metric is able to be obtained and measured easily by your whole team. You should also be able to create reports around these metrics easily. Realistic metrics are practical, not theoretical. A Timely metric can be tracked often, though the exact time frame depends on where it’s being used and how. Some metrics need to be tracked daily while others may only need a quarterly check. Either way, you need your data there in a timely manner. Sometimes, a metric’s attainability and timeliness has less to do with the metric itself and more to do with the way you collect, organize, and share your data. For example, if you use a data dashboard you can easily create and share reports on any of the metrics you track! 3. Paint the Full Picture The best MSPs understand that metrics can result in tunnel vision if not used correctly and they require care to truly know where your business stands. Let’s say your goal is to increase client satisfaction. You decide to track the following Customer Health metrics: Customer happiness (measured with a SmileBack survey) Number of open support tickets Average time to first ticket response. Over the course of 4 months, you see that your customer happiness increases, average number of open support tickets decreases and average time to first ticket response decreases. Great, your client satisfaction has increased, right? Wrong, and here’s why: Even though your statistics told you that you were doing great, you didn’t get the whole picture and missed a larger, more severe problem. If you had been also measuring your kill rate you would have seen that your technicians were struggling to handle a large volume of tickets in the last few months. Because of the high workload, some tickets were left unanswered or hastily resolved at best, causing your clients to leave for an MSP with better service. Had you been measuring these metrics, you would have been able to avoid losing clients by hiring an extra technician to help with the large volume of tickets or upgrading your PSA. This is why it’s so important to have the full picture. 4. Avoid Metrics That Can Be Easily Manipulated Another issue is metrics that can be manipulated and skewed to look better than they truly are. Let’s use the same scenario as above, with your goal being to increase client satisfaction. You realize your mistake and start tracking the number of tickets being closed. In addition, you provide an incentive for technicians with the highest number of tickets closed. The only problem now is that your technicians could create fake tickets and then resolve them in order to post higher numbers, and while this is uncommon and really more of an issue with the employee than the metric itself, it’s something you need to keep in mind when choosing which metrics to focus on. Examples of Metrics that Smart MSPs Use Here are some of the best metrics to track for MSPs: Client satisfaction Revenue Profit Churn rate Cost of goods sold Number of clients Number of new clients Average number of open tickets Average first response time Average time to ticket completion Number of tickets submitted by client Number of tickets resolved by technician Customer Satisfaction (CSAT) Remember, not every MSP will track the same metrics, and you’ll figure out which are important to track when you follow the steps given above. Key Takeaways Base your metrics on your goals, not the other way around. Track 1-4 metrics per goal and up to 20 total in order to avoid overwhelming your team and/or yourself. Avoid vanity metrics like the plague and only track those that are SMART. Use a dashboard to ensure you can easily track, organize and share your data. Ensure your metrics paint the full picture by avoiding tunnel vision and focusing on both broad and detailed metrics. Keep in mind that metrics can be manipulated and avoid them when possible. To read more about metrics, download our free whitepaper Internal Metrics That Matter For MSPs.
Many businesses are basing their operations decisions on their profit and loss statements (P&L) to become “data driven”, but if you’re using a P&L to predict your business’s performance and success, you could be setting yourself up for failure! Let’s take a closer look at the problems with P&L, an alternative to use, and how to set your business up for success. We’ll start by discussing the shortcomings of P&L. What P&L statements lack Profit and loss statements are flawed because they recap after the fact, otherwise known as a lagging key performance indicator. Everything the statement shows is in the past, and it’s too late to make changes by the time you get it. This results in a few key issues: You can’t identify negative trends fast enough which makes it more difficult to reverse the trend. You are running your business and making decisions based on data that is, by now, already outdated. This can lead to a negative operations cycle: you make a bad decision based off of outdated information, which in turn causes you to make more bad decisions. P&Ls only focus on financial data, which limits you in two major ways. First, you don’t get the big picture and could miss out on some key trends that indicate a performance increase or decrease. Second, you don’t have any clue what is causing your business to be more (or less) successful. Let’s face it, if you’re using a P&L, you need to switch to another form of performance measurement immediately to ensure your business is successful and performing at its best. Going beyond P&L: how to keep a real-time view through goals Goal-setting isn't a new concept, but has been growing in popularity lately. Goals are part of a strategic planning and management system that was created with the intent of providing a more “balanced” view of business performance. Goals differ from profit and loss statements in that they include non-financial measures and provide faster updating data. Using BrightGauge goals gives a true indication of business performance and provides a more real-time view of what’s happening in your business, better known as leading key performance indicators. The best goals combine financial data, along with other KPIs such as customer feedback and service team performance for a complete business view. 5 powerful benefits from using Goals instead of P&L Better performance in every area of your business. Ability to easily implement, track, and adjust your business strategy. An accurate measure of business performance. Ability to identify gaps in your strategy. Reinforcement of management best practices. At BrightGauge, implementing Goals was one of the main factors behind our 60%+ growth in 2016. By using Goals for each one of our teams, it was easy to align all departmental targets with that of the company’s overall KPIs. Once each team knew their target, it was easy for them to measure their progress every week. And not only did we use Goals on a team basis, we were also able to track each individual's performance towards hitting their target. With each person having their own goal to update on a weekly basis, the accountability factor really pushed everyone to give their all. After all, nobody wanted to see their KPI progress in red when compared to the rest of their team! Are Goals and Dashboards the same thing? Goals may seem similar to dashboards, but there are big differences. The purpose of Goals is to help you track your progress towards your specific KPI. Goal cards makes it easy to see when a particular KPI needs more attention when you’re falling short, while on the other hand, it's also simple to see which areas just need to be maintained because KPI progress is on track. A dashboard’s main purpose is to let you easily compare data points across your business from various sources. Think of it like a dashboard in your car. You have all kinds of things to measure there. Your odometer gauge tells you how many miles you’ve traveled, while your speedometer tells you how fast you’re moving, your tachometer measures your engine’s RPMs, and the list goes on. Your car dashboard is an information and monitoring system, and that’s exactly what your business dashboard is - they just show you different kinds of information. So while your dashboard could include KPIs, it should also include metrics that help you manage your day to day business, such as the average time it takes for your service team to acknowledge a ticket, or the amount of workstation disk space being used across the networks you manage. Gain a real-time view of your business performance Rather than keeping track of what’s already happened in your business, your P&L needs to be traded out for a Goals card instead. Once you and your team can see a real-time view of how each action positively or negatively affects your progress towards your goals, it’s so much easier to get on track and stay the course towards meeting your organization’s KPIs. Learn more about the right way to set business goals by downloading our free whitepaper. *Note: this post was originally published in 2017 and has been updated for accuracy.
79 Metrics to Make MSPs More Successful
Want to skyrocket your MSP’s growth and success? This list of 79 metrics will help you choose the data to do so!
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Great news! We now integrate with Veeam Availability Console. Many of our users have requested this capability, and we’re happy to announce that this datasource is now available to connect with. Veeam Availability Console (VAC) is a cloud-enabled platform for centralized management and monitoring of data protection operations and services. The solution is intended for physical and virtual environments protected with Veeam Agent for Microsoft Windows and Veeam Backup & Replication. When you integrate BrightGauge + VAC, you’ll be able to maintain constant visibility into your entire backup infrastructure, so you can be sure that everything is running properly. How to connect to Veeam Availability Console It’s really easy to connect with any of the datasources in our stack. From your BrightGauge overview page, click on DATA to get the dropdown menu, then select Datasources. Find Veeam Availability Console, follow the prompts to get connected, and you should be all set. If you’re looking for more help, please read our Veeam Availability Console support doc. Are you new to BrightGauge? We’ll happily walk you through a live one-on-one demo! Just contact our sales team today. What do I get out of the box? Whenever we add a new datasource to our stack, we take the time to figure out which metrics would matter most to our users and we set out to pre-build gauges, dashboards, and reports that are automatically available with each datasource. We do this because we want you to be able to access your data immediately. With VAC, you’re going to get 11 default gauges, 1 dashboard, and 1 report template to get you started. Gauges The pre-built VAC gauges you’ll get include Backup Quotas, Backup Repository Details, Backup Space Per Repository, Job Details, Jobs Run - Current Week, Jobs by Status, Repositories by Health State, Repository Errors, Repository Ok, and Repository Warnings. Dashboards Your pre-built dashboard is going to give you a bird’s eye view of your repository health states, backup details, and jobs by status. Reports The pre-built VAC report template makes it easy to share repository, jobs, and backup details with your clients or your internal teams. If at any time you have questions about your Veeam Availability Console integration, please submit a support ticket or contact us and we’ll be happy to lend you a hand.
At BrightGauge, there’s no confusion about our love for coffee. Whether we’re enjoying our 3pm colada in the office or taking a group field trip to any one of several different coffee shops around town - we’re going to consume the liquid energy in some way every single day. So, one Friday during our group happy hour session, someone asked “how much coffee do you think we really drink?” Being pretty obsessed with data is our M.O. at BrightGauge, so decided to let a dashboard speak for itself. Here’s what we came up with: Now if you keep up with most of our product features, updates and announcements, you may be asking yourself how we put together this sweet dashboard. Did they announce some new coffee integration I missed? Don’t worry - you haven’t missed any breaking news from our team! However, if you haven’t yet used our awesome Dropbox integration, let’s take a closer look at the coffee data journey and how it all came to be. First, you should know that our Dropbox integration lets us pull in any data via a CSV… so, if you’ve seen Brian’s Wine Inventory dashboard you know how easy it is to think outside the Service Provider box on ways you can use our platform. Using the same process, we decided to put together the key metrics of our coffee consumption. What data to gather The first question we asked ourselves is “what questions do we want to answer?”. Obviously we wanted to know about quantity but that naturally led to other questions we might want to know. Here are the 5 topics we came up with: Beverage Size - to help us track the most popular serving quantity Type of Beverage - to see the type of brew Location - to compare coffee consumed in office vs. at a coffee shop Time of Day - to understand when people were drinking coffee Amount of Coffee Consumed - to see who consumes the most coffee overall Getting the Data into BrightGauge We started gathering the data manually via our coffee Slack channel but that quickly proved to be too manual (although it did start some phenomenal conversations about coffee): So, we set up a Google Form to easily ask the necessary questions (you could also use SurveyMonkey), but the best part is that Google Forms will automatically drop the data into a Google Sheet. This allowed us to have the team fill out the link on a daily basis and collect the data without all the hassle of the manual process. Once we had enough data we exported it to a CSV. Now that we had collected enough data and exported to a CSV, we simply uploaded the CSV via Dropbox to BrightGauge as a dataset. That allowed me to create the gauges you see below. Making Sense Of the Data As you can see from the gauge below, Kristian is by far our biggest coffee drinker - it makes sense given that he leads our Support and we need him “on” all the time: It's also easy to see that the most popular option is to make coffee at the office and enjoy it in the company of our teammates: It also makes sense that American coffee is our most popular option since the BGS Brew (the winner from the gauge above) is American. Although, we did just get a Cuban coffee maker and so I suspect that “slice of the pie” will be increasing over the coming weeks. How Will You Apply This To Your Business? Many times you have questions you want answers to, but no easy way to gather the data and display for others to see. Whether it’s Customer Satisfaction Surveys, Employee Surveys, Manufacturer Warranties Expiring, tracking supply inventory, or anything else - by using the BrightGauge + Dropbox integration you’re able to pull that data in and begin to analyze and visualize your data. Stay tuned for more updates on the BrightGauge crew’s coffee of choice, and tell us... what fun data are you visualizing with your dashboards? *Note: this post was originally published in 2015 and has been updated for accuracy.
First Stop IT got its start in the UK when the founders felt that they could take IT Support into their own hands and improve upon the process. With 18 years of experience, First Stop IT has been helping small to medium sized businesses with their technology issues. In 2017, First Stop IT became a BrightGauge customer in hopes that it would help them improve the way they run their business. We chatted with Gemma Staines, Owner & Managing Director, to learn more. First Stop IT’s mission First Stop IT wants to help customers maximize their investment in employees and find business success all through the use of technology. To do this, they rely on great customer service, learning each customer’s specific business needs and going above and beyond to exceed their expectations. An appreciation of the value of excellent service extends beyond their customers and into their own First Stop IT team. “Since we started in 2000, we’ve held onto our core values of teamwork and taking ownership of our client’s problems,” says Gemma. The kind of reputation they’ve built for themselves is what drives First Stop IT clients to refer their provider to others, which is increasingly important as the company continues to grow. When they discovered BrightGauge, it seemed like a tool that would strengthen the First Stop IT team, keeping their reputation intact. Becoming a BrightGauge customer According to Gemma, the BrightGauge interface has the single most intuitive GUI on the market. “The power of BrightGauge is in its simplicity,” says Gemma. Having this tool at their fingertips has made a significant impact on First Stop IT, both internally and externally. As a team, BrightGauge has helped First Stop IT reach a higher level of visibility, from staff KPIs to department targets. “Giving all employees a running commentary on how they’re doing each day has proved to be really motivational. Plus, it’s created some healthy competition within our office,” says Gemma. Externally, BrightGauge has given First Stop IT a valuable edge over their competitors. When pitching to larger clients, having BrightGauge in their back pockets helps them stand out. “Generally, we find the bigger the client, the more they expect a certain level of account management and reporting. With BrightGauge, we’re able to report on just about anything our client’s heart’s desire. This has proven invaluable for customer retention and customer negotiation,” says Gemma. Go-to BrightGauge features At First Stop IT, BrightGauge dashboards are at the heart of their operation. They have 3 large screens in their office that display dashboards day in and day out, with data coming from ConnectWise Manage and ConnectWise Automate. Specifically, their “How are we doing today?” dashboard monitors their helpdesk tickets and alerts. It shows tickets that haven’t met their SLA yet, live figures on how everyone is doing at logging their time and closing tickets, and kill rate % for the whole helpdesk team. BrightGauge dashboards have just given their team members a level of visibility they hadn’t previously experienced, in turn fostering a stronger culture of accountability and visibility. The added power of reports has given First Stop IT a welcome boost. “We’ve been able to report on metrics that we couldn’t before. Between the two datasources we integrate with, BrightGauge allows us to report on 90% of the activity in our business,” says Gemma. Surprising benefits of using BrightGauge BrightGauge has shown First Stop IT the behavior of not only all the endpoints they’re entrusted with, but also with the inner workings of their own company. Gemma says it best: “By opening up this black box of information, it has enabled us to improve moral, team building, efficiency, customer service, and response times. Additionally, the data we can collate and present to clients has given them a much better understanding of their own systems and staff training needs. BrightGauge has empowered us to deliver an outstanding level of service to the SMB market.” It’s thoughts like these that push us to deliver you a tool that meets your needs on a daily basis. Thank you Gemma and First Stop IT for being an awesome BrightGauge customer!
We’ve got a new integration to announce! Jamf is now available for you to connect to and start pulling data from. Jamf is a mobile device management tool that helps you manage your Mac, iPad, iPhone, and Apple TV devices. Jamf provides a great way for organizations to streamline their device management by simplifying the required processes. When you integrate BrightGauge and Jamf, you’ll get a real-time view of how many devices you have by model, licensed software information, the operating systems being used on your computers, purchasing information for your mobile devices, and much more. How to connect to Jamf Connecting to any of our existing datasources is really simple to do. Just Head to your BrightGauge overview page and click on DATA to get the dropdown menu, then select Datasources. Find Jamf, follow the prompts to enter your credentials, and you should be set up within a few minutes. If you need more help, please read our Jamf support doc. Not yet a BrightGauge customer? We’ll happily walk you through a live one-on-one demo if you’d like! What do I get out of the box? What good is data if you have a hard time accessing it? We want you to start seeing and making use of your data as soon as you get connected, which is why we always offer pre-built gauges, dashboards, and reports with all of our integrations. With Jamf, you’ll see that 30 default gauges, 3 dashboards, and 2 reports are automatically available in your account when you connect, which should be a good start to your data management experience. Gauges With 30 pre-built gauges, monitor devices using Adobe Acrobat, Firefox, and Microsoft Office, or count how many MacBook Pro, iMac, and iPad Minis you manage, or see the operating systems on each computer, your licensed softwares, and so much more. Dashboards You’re going to get 3 default dashboards with your Jamf integration: Jamf Computers, Jamf Licensed Software, and Jamf Mobile Devices. These essentially take your gauges and put them into buckets, so it’s easier to digest the data you care about. Reports Two reports help you get the ball rolling when it comes to showing your clients or your internal teams what’s going on with their Apple stats: Jamf Computers and Mobile Devices and Jamf Licensed Software - Monthly Summary. If you’re tasked with managing multiple Apple devices and use Jamf to help, you might be interested in adding BrightGauge to your stack. If you’ve got questions, support ticket or contact us and we’ll be glad to help you out.
If you’ve just become a BrightGauge customer, you’ve probably got lots of questions, and we’re here to help every step of the way! One thing most users want to know right off the bat is how they can access their default ConnectWise gauges, dashboards, and reports. With ConnectWise and every datasource we offer, we take the time to figure out what metrics and KPIs would matter most to our users and we pre-build any gauges, dashboards, and reports possible so that you can start monitoring your data immediately. It’s our mission to help you run a better business by having data-driven insights, but if you can’t get to that data, then what good is it to you? So, anytime you add a new datasource to your account, you’re going to get access to whatever defaults come with that integration. It happens automatically, and we’ll tell you how to (easily) find what you need. We highly recommend that each time you add a new datasource, you take the time to go through all of the defaults available so you don't end up recreating something that already exists. Pre-built gauges Your default gauges are going to be really easy to get to. From your BrightGauge overview page, click on GAUGES on the top left. On the next screen, you’re going to find a list of all the gauges available in your account. If you just signed up for BrightGauge and you are only connected to one datasource, like ConnectWise Manage, then all of the gauges listed will be your default ConnectWise Manage ones. But, if you’ve been a BrightGauge user for some time and have built your own gauges, or if you connect to several datasources, there’s an easy way to sort for your defaults. On the left side of the screen, click the arrow in the Datasource field to access the drop-down menu and then find the datasource you’re interested in, like ConnectWise Manage. Once you’ve made your selection, you’ll see a whole list of gauges that pertain to that specific datasource. If it says ‘BrightGauge Admin’ in the ‘Last Modified By’ column, then you’ve got yourself a default. Pre-built dashboards From your BrightGauge overview screen, click on DASHBOARDS, either in the top nav or the card on the page. Again, if you’ve just signed up for BrightGauge and you’ve only integrated with ConnectWise, then all the dashboards listed will be your defaults. But, if you’ve built your own dashboards or have multiple datasources connected, you can usually tell which ones are default dashboards because we tend to tag them as ‘BGS - Dashboard Name’. Pro tip: got some dashboards you frequent more than others? Save it as a ‘Favorite’ so you can come back to it faster. Pre-built reports From your BrightGauge overview screen, select REPORTS either from the top nav or the card on the page. Click on Templates on the left-side of the page and you’ll see a list of all the reports you have saved. Anything that says ‘BrightGauge Admin’ in the ‘Created By’ column means that it’s a default report. Can I modify my defaults? Yes, of course! These defaults are just meant to get you up and running immediately, but you can absolutely filter them for the exact information you need. For everything you need to know about filters, read this. And, there’s always the option to build your own gauges, dashboards, and reports. It’s fun :) Data management can seriously change the way you run your business The time that you’re going to save and the insights that you’re going to gain by having this data at your fingertips can change your day-to-day drastically. You’re going to have a lot more time to focus on revenue-generating tasks and you’re going to have real numbers and trends that will help you make sharper business decisions. Use these defaults to help you get started, since it requires no set up on your end. Once you’ve got an idea of the data you’re tracking and what could be more useful to you, then you can make the necessary changes to suit your needs. Happy data-viewing! And remember, if you need help along the way, always feel free to drop us a line.
Announcing the latest datasources to join our growing list of integrations: Kaseya VSA Cloud! This is currently available for you to connect with and start pulling data from. Kaseya VSA Cloud is a remote monitoring management (RMM) solution that allows you to manage your endpoints and your infrastructure simultaneously. For MSPs, it’s a really efficient way to get a handle on client’s devices. When you integrate BrightGauge + Kaseya VSA Cloud, you’ll get a bird’s eye view of your machine statistics, server statuses, and more. You may know that we already offer Kaseya VSA on-premises, and now we’re happy to support Kaseya SaaS customers as well. How to connect to Kaseya VSA Cloud This is really simple to do. Just head to your BrightGauge overview page and click on DATA to get the dropdown menu, then select Datasources. Find Kaseya VSA Cloud and follow the prompts to get connected. If you’re looking for more help, check out our Kaseya VSA Cloud documentation. If you’re new to BrightGauge and would like a live one-on-one demo, please contact our sales team today. What do I get out of the box? Like any of our integrations, we want you to start viewing your data immediately, so we’ve pre-built some gauges, dashboards, and reports to get you started. Please note that we are adding to this list and more defaults will soon become available. Currently, with Kaseya VSA Cloud you’re going to get 11 gauges and 1 dashboard to get you started. Stay tuned for more to come. Gauges Your default Kaseya VSA Cloud gauges include: Server Disk Space Used, Server Disk Utilization by Drive, Server Disk Utilization by Machine, Server Inventory, Server Operating System, Servers, Servers Offline, Workstation Disk Space Used, Workstation Operating System, Workstation Warranty Expiration Year, and Workstations. Dashboard Your default Kaseya VSA Cloud dashboard is going to provide a bird’s eye view of the important machine data you’re monitoring, putting it all on a single pane of glass that makes it easy to see what’s going on at any given moment in time. If at any time you have questions about your Kaseya VSA Cloud integration, submit a support ticket or contact us and we’ll be glad to help you out.