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Actual Goals We're Tracking Right Now

There are a handful of business strategies that serve to motivate and align employees in a powerful, palpable way. Our favorite: setting and tracking goals. Goal-setting works because it gives ...
There are a handful of business strategies that serve to motivate and align employees in a powerful, palpable way. Our favorite: setting and tracking goals. Goal-setting works because it gives employees a clearly defined target to work towards and removes any ambiguity around what they “should” be doing. Plus, when goals are made visible to an entire company, it drives team members to feel accountable about meeting those goals because, let’s face it, everyone likes to look good in front of their peers. The tricky part about goals is knowing where to begin. How often should goals be set? What should goals be centered around? What if team members miss their goals? All valid questions without black and white answers. It really depends on you. However, we know how much it helps to have examples as a reference. Ahead, we’ll cover the actual goals we’re tracking this quarter, plus tips for setting your own. This is how we do it For us, setting and tracking goals on a quarterly basis works really well. Focusing on a few goals each quarter helps us make steady progress towards the bigger picture. The idea is that every year is treated like a puzzle we are trying to complete. Quarterly goals make up the small pieces that eventually pull the entire puzzle together. So, while we focus on small wins throughout the year, those goals ultimately help us achieve something grander. In addition, we set company goals and departmental goals. Each person in each department gets assigned 3-4 goals to be accountable for. And, you guessed it, they all tie back to our company goals. Not surprisingly, we use BrightGauge to track our goals. We do this for several reasons, including: You can power goals through gauges you’re already tracking It keeps everybody’s goals organized in one, accessible place Week-to-week, we can add context to our goals to explain why we hit or missed our target that week In the goals sheet, green boxes signal weeks where you’re on track, while red boxes mean you were off-track that week; this makes it so easy to glance and quickly understand where there may be problems (i.e., someone’s goal is too challenging/unrealistic or way too easy) We get weekly email reminders to check into our goals, so it’s easy to stay on track We also get weekly email summaries of everybody’s goal progress, so we can understand what our peers have been working on and accomplishing   If goals are unorganized or hard to stay on top of, team members will fail to see the value of setting them. So, it’s quite important to make the process of goal-tracking simple, because we’re already working hard to improve and meet our objectives. This is what we’re tracking Naturally, our goals change from quarter-to-quarter, but they are always about improving and advancing our company’s (and our individual) development. We each have a mixture of process and outcome goals. The best way to understand the difference is an outcome goal is something like, “I want to lose 10 pounds this quarter”, while a process goal is, “I want to walk 50,000 steps each week”. Each process helps you meet the outcome. Here are some actual goals we are currently tracking this quarter: Company Goals Hire a new Sales Development Rep Increase the number of Qualified Inbound Leads Launch Embeddable Gauges (yay, we met that one already!) Go live with new integrations (we recently released Basecamp) Sales Goals Alanna: More than 150 dials per week Allison: at least 55% of demos won per week Felipe: schedule more than 50 demos this quarter Support Goals   Danny: 1 ticket or less escalated per week Kristian: Average response time at or below 30 minutes per week Michael: Solve more than 1,500 tickets this quarter Hector: Less than 5 negative CSAT reactions this quarter Marketing Goals Jack: Launch 3 new features pages on our site Nat: Update 3 or more marketing resources Susan: Publish 10 videos on our blog In need of more inspiration? Check out 50 goal ideas for every member on your team. What if we miss our goals? It should be a realistic expectation that not every goal that is set will be reached. If that were the case, it would be more than likely that some pretty unchallenging goals were being set. Goals should motivate us to strive, exit our comfort zones, improve upon ourselves, and learn something new. As long as we’re growing, we’re being successful. If missing goals automatically classified us as failures, we’d be hard-pressed to ever strive for something seemingly out of our reach, which means we’d be pretty stagnant. Of course, repeatedly missing every goal can be a problem, but it’s important to put context around why a goal was hit or missed. Was 70% of the goal achieved? That’s awesome! Sounds like a lot of progress was made. Did a new company goal get prioritized? If so, it makes sense that one’s focus had to shift. Reviewing goals really needs to be done on a case-by-case basis, but we’re pretty strong believers in not tying performance reviews to goal outcomes. By the way, at BrightGauge, we meet as a team at the end of each quarter to talk about our goal progress, but we only have formal reviews once a year. Try setting your own goals Hopefully, by sharing what goals we’re currently tracking, we’ve sparked some interest in establishing a goal-setting strategy of your own. If you’re a BrightGauge user, it’s really easy to get going. Here’s a video that shows you how to set up goals. Want to learn more? We’ll be happy to take you through a live demo of BrightGauge. Just contact us today!  
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KPI of the Week: Past Due Schedules

    We get asked a lot about the best way to keep track of past due schedules. When running a service desk, it can get a little tricky to see if your resources are working on/completing a project when they say they will (aka, on schedule). Of course, this is important data to know as it helps you assess how you're doing with your SLAs.    With BrightGauge, you can easily track this KPI by building a really simple gauge that returns the number of open schedules that are past due. It only takes a few minutes to set up and we show you just how to do it in this video.    If you've got any questions at any time, please feel free to check out our knowledge base or submit a support ticket. 

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New Integration: Basecamp

We’re so excited to announce that we now offer Basecamp as an integration for our customers! Basecamp is currently live and available to connect with. We are personal users of Basecamp here at BrightGauge. We find that it’s a really efficient way to track and manage projects, see what everyone’s working on, know who is responsible for which tasks, and keep all important communications in one central place. The positive impact has been awesome, decreasing our number of meetings and practically eliminating the need for email (yay!). When you integrate BrightGauge + Basecamp, you’ll get visibility and details about your Basecamp activity, so you can see what your team’s been working on and how much has been accomplished at any given time.     How to connect to Basecamp If you’re a Basecamp user and want to start viewing your stats on BrightGauge dashboards, you’ll be up and running in just a few minutes. When you’re logged into BrightGauge and are on your overview page, click on the green ‘Add a new Datasource’ button.   Find Basecamp under the ‘All’ or ‘Other’ category, click on it, and follow all the prompts. Within a few minutes, you should be good to go. If you need further instructions, check out our Basecamp support doc.   Not yet a BrightGauge customer? Contact our sales team today and we’ll be glad to walk you through a live one-on-one demo. What do I get out of the box? We know how helpful it is to have access to your data as soon as possible, and you may not have time to build out custom gauges right off the bat. Instead, we’ll help you get started by providing pre-built gauges, dashboards, and reports with every datasource we offer. With Basecamp, you get 15 gauges, 1 dashboard, and 2 reports right out of the box. Gauges     With your 15 default Basecamp gauges, you can easily keep track of all activities taking place within Basecamp. Get a look at comments on todos and projects, open and completed todos, project overview, total todos by assignee, overdue tasks, uncompleted todos, and more. Dashboards One default Basecamp dashboard will help you get an overview of all your Basecamp activity, but you can feel free to customize this dashboard to your preferences or build your own! The default dashboard will show todo stats (completed vs open vs uncompleted), a projects overview, and an open todos overview. Reports   Custom reports are so great because they show a real sense of transparency between you and your team members, and transparency = trust. With Basecamp, we’ll give you two reports to get you started. Feel free to use these as a jumping off point to customize the reports the way you’d like. One report template gives you a monthly overview of your Basecamp activity, while the other one gives you a weekly summary. Anytime you’ve got a question about Basecamp, please submit a support request or contact us and we’ll be ready to help!

Make $500 Through the BrightGauge Referral Program

Want $500? We got you. We’re excited to announce the just-launched BrightGauge Referral Program - a way for us to meet your peers and for you to make a little extra cash. Plus, we love any excuse to show you how much we appreciate you. Here’s how it works If you know an MSP that could benefit from using BrightGauge, give us their name. We’ll check our database to make sure they’re not in there before we reach out to them. If they become a paying customer for at least two consecutive months*, then we’ll send you a check for $500. It’s so easy. Is anybody eligible? We know this is exciting news, but there are some requirements you should be aware of (nothing crazy, no worries)! First and foremost, you’ve got to be a BrightGauge customer yourself. Makes sense, right? Your referral can’t be a home user, student, affiliate of your company, or an existing opportunity within our database. But, they should be an MSP. And, before you can earn your reward, they’ve got to become a paying BrightGauge customer for at least two months. Here are the full eligibility details:   I want to refer someone. What now? Got somebody in mind? Awesome, we can’t wait to talk to them! Here’s what to do: Visit our BrightGauge Referral Program page Fill out the forms with info about yourself and who you’re referring Hit submit! After you submit, look out for next-step emails and, hopefully, a $500 check will be on its way to you within a couple short months! If you’ve got questions at any time, please contact us and we’ll be glad to help. Happy referring :) *Note: see full eligibility details here

VIDEO: How to Set Up BrightGauge Goals

        You've made it a point this year to start setting and tracking goals for you and your team members. That's awesome! Goal-setting is a really effective way to get everyone on your team on the same page and working towards success together.   With BrightGauge Goals, it's really simple to set up trackable goals in the same tool you're already using to get your data insights. You can even power your goals from existing gauges. For example, you may assign one of your techs a goal to keep their response time at or below 30 minutes this quarter. You can set up this goal to automatically pull in data from your Average Response Time gauge week-over-week.   The video above gives a comprehensive overview of our goal-setting process. A few important things to note: Make sure your gauge-powered goals are filtered for the current week, otherwise the data that is captured each week won't be accurate. Your team members will be emailed each week reminding them to check in to their goal and mark whether they were on- or off-track and add context around why they might be missing their target this week. This keeps everyone accountable to their actions and responsibilities.  Each week, every team member will receive a goal summary email, detailing the whole team's progress. This kind of visibility is a powerful way to drive everyone together and build trust amongst one another.   After watching this video, you should be able to get your goal list started. But, if you've got questions at any time, please feel free to reach out to our support team and we'll be happy to lend a hand!    Want to see how other BrightGauge customers are using goals? Join us for our upcoming webinar, where BrightGauge user Justin Kelley shares how he has set up goal lists for his entire team. RSVP now.

70+ Metrics for MSPs

Key metrics and accompanying formulas to help MSPs skyrocket growth and success!

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Setting up Embeddable Gauges: Best Practices for your Public KPIs

It’s hard to master many things well. Focus on one area, and you’re bound to get it right. This rings especially true for the software you use to help run your business.    Like many, you probably often find yourself thinking, “I want one piece of software to master all of my business needs: a PSA, RMM, CSAT, finance, security, and project management tool with the power of business intelligence and reporting to boost.” It’s near impossible to get all of this right in one platform though.    Luckily, we’re all getting better at talking to each other, focusing on integrations and overlapping more seamlessly.     Announcing BrightGauge public gauges!   With public gauges you can take your KPIs on the road, placing them on your website, support desk, in your client portals; anywhere and everywhere.    How it works Through unlimited viewer licenses, you already can share reports, dashboards, and goal lists with team members and customers. Now, use public gauges to put your target or great work front and center for your clients and potential partners.   Available to all BrightGauge Enterprise level accounts, public gauges allow you to take any gauge, mark it as publicly viewable, and insert it on a webpage with a short snippet of code.        There are only a couple of differences between the public version and the gauge that lives in your BrightGauge account: you’re not able to access filters and the drilldown. If you’d like to share more granular level information, consider sending a report or sharing a dashboard.   A big benefit to public gauges too: no more auto-logout issues! This is key for those who use admin or viewer accounts to share tv displayed dashboards.      Important things to note when setting up your public gauge Sync times. Public gauge dataset syncing works akin to gauges on a dashboard. If the gauge is not used anywhere (ie, not on active dashboard or scheduled report) then the datasets will not sync. Public Gauges will fetch for newly available/updated data every minute. As soon as new data is available, it will be fetched at the next minute interval.   Sizing constraints. The height and width of the public gauges are automatically set to 300px by 400px. Keep this ratio in mind when attempting to size up or down.    Disabled public gauges. If you disable an embedded gauge it'll show an error where it's embedded.     Ways to set up your public gauge There are many ways to display your embeddable gauge. Here are a few we’ve heard about from customers:    AVERAGE RESPONSE TIME      Share your stellar response times and CSAT score on your support page or website.   Add your top client gauges into their client portal.   Put your main KPI front and center on your ConnectWise, IT Glue, and other datasource portals.    If you’re already receiving great client feedback, share it on your testimonials page.   Are you interested in getting set up with public gauges? Reach out to sales@brightgauge.com for help.

Top Support Question: What Dashboards are Other Users Displaying on TVs?

A lot of you learn a great deal about BrightGauge by evaluating how your peers are using the product. We love that you want to learn from one another, because we strive to do the same! Lately you’ve been asking us, “What dashboards are other users displaying on their office TVs?” Putting your metrics up on TVs around the office can have a powerful impact on your employee’s motivation and your client’s impression of you. When everyone has visibility into important company numbers, that level of transparency creates a highly-desired sense of trust. But when it comes to data and dashboards, there are so many options out there that it can get a little confusing trying to choose the right things to display. No worries, we’ve got some ideas. What are other BrightGauge users doing? Like we already mentioned, there are so many possibilities when it comes to the data you want to display. Here are what some BrightGauge users themselves have said they are displaying: Important ticket statistics: Stale tickets Survey response scores Ticket age Tickets open by status Hours per ticket Number of tickets opened today Kill rate This is a really popular dashboard because it’s always critical for all members of a service department to understand what’s happening with tickets and when and where any issues arise. Workstations overview: Servers offline Warranties expiring AV protection status Patch status SLA statistics: Nearing expiration Breached Performance Met resolution Leaderboards: Most tickets closed Highest CSAT scores Average response time Most opportunities created We love leaderboards because they are a great way to inspire a little healthy competition and incentivize team members to work really productively. Time entry: Actual hours entered this week Billable versus non-billable hours per tech Billable percentage per tech Quarterly statistics dashboard for use during QBRs A rotation of each tech’s individual dashboard displaying their ticket statistics Sales activity: Active opportunities by rep Stale opportunities Revenue won Deals in the pipeline Backups overview: Successful backups Failing backups Devices overview Security overview of endpoints, infections, threats, and sites Financial overview: Profit + loss performance Cash balance Balance of outstanding invoices Top 25 outstanding balances by customer In our own office, we have one TV up in each of our departments, displaying data relevant to that team. Support tracks their ticket statistics all day, Sales looks at their dials made and open opportunities, Marketing is watching inbound leads and number of new customers, Product is looking at our datasource use per customer, and our main display shows total customers, net new MRR, and progress on quarterly goals. Since every single BrightGauge employee has access to all company metrics, it helps keep us all on the same page and motivated to work towards our company goals. What it boils down to What you choose to display really depends on your overall KPIs and your company goals. Whatever is your top priority (i.e., staying below a response time threshold) should be something you have on constant display, as visual cues are proven to have a positive impact. Also, if you have clients regularly coming in for office visits, you’ll want to think about having their specific metrics on display. It’s a great way to show them that you are invested in their success and are being proactive about providing them the best possible service. Use rotating dashboards When you have several important dashboards you want to display on a TV, you can use our rotating dashboards feature to have them automatically play on a loop. Up to 3 playlists can display 10 dashboards at a time, so you can view all the data that matters to you, all day long. Read more about setting up your rotating dashboards here or visit our support docs. We love hearing from you guys - what are your favorite dashboards that you’re displaying?

What Client Reports Will Your Customers Care About?

In today’s saturated market of information overload, you can become inundated with advice on how best to win and retain new business. While you’ll come across valid information, we believe client retention boils down to one simple thing: trust. It’s not enough to close a business deal; you’ve got to work hard on nurturing that relationship to ensure that customer sticks around for the long-term. Taking it one step further, focusing all your sales and marketing efforts on new business alone may cause you to miss a huge area of growth: the kind that comes from your existing customer base. There are various things you can do to earn and keep your client’s trust, but one really powerful approach is to consistently send your clients custom reports. Why do clients care about custom reports?   The simple answer is that reports show your clients everything you’ve been working on - the good and the bad. Reports keep things highly transparent between one another and help position you as a trusted partner rather than just another vendor. Also, your client hired you for a specific reason but is likely too busy to stay on top of everything you’re doing. Reports help them see your value and remind them what they’re paying you to do. Reports should serve as a way to give your client an easy, digestible view of all the most important data pertaining to your relationship. When clients don’t have to chase you down for answers they want, and instead have reports delivered to their inboxes on a consistent basis, it sets the tone that you’re reliable, invested, and committed to keeping the partnership healthy. So, what do clients care about seeing in their reports? What you include in your client reports will vary from customer to customer, but there are things you can keep in mind to help guide you while setting up each report. - What did my client hire me to do? If you were hired for your remote management capabilities, then you’re definitely going to want to report on your client’s workstations and machines. Are patch statuses up to date? What was deployed or configured this week? Are there upcoming warranty expirations clients should be aware of? As another example, let’s say you’re an Autotask user. Your custom Autotask reports might include metrics specific to your client, like the number of their tickets your tech responded to, the number of hours billed towards that client’s projects, and so on. This helps give clients a visual sense of what their investment in you translates to. Use your service level agreement (SLA) as a basis for what to prioritize in your reports.   - How much time can my client spend on reviewing my reports? Imagine your client only has 5 minutes to look at each report you send over. You want to maximize that time. Include metrics that are going to have the biggest impact in the short amount of time you have your client’s attention.   Going back to our Autotask report example, you might consider including metrics like Average Time to Resolution This Week, Hours Worked by Client This Week, SLA Results Overview, and Tickets Per Endpoint. Choose metrics that really show why you’re an integral part of your client’s team. Also provide data that can help your client make better business decisions that lead to growth and scalability. - How often am I sending this report to my client? The frequency with which you choose to send reports to your clients also has an impact on the data you’re going to include. If sending a daily report, you’re likely going to hit your client with quick facts about the previous day (such as those Autotask ticket statistics that may pertain to them). Weekly reports are also likely to summarize activity in a condensed manner.   However, if you’re only sending reports on a monthly or quarterly basis, you’re probably going to get more granular with your data and cover a broader range of topics. Make client reports a non-negotiable business practice Maybe you’ve been hesitant about making client reports a top priority because they can be complicated and time-consuming to produce. Transferring data from your multiple solutions onto an Excel sheet and then using formulas and pivot tables to turn it into something that makes sense for your client is a lot of work. We’ve heard of report-production taking 8-10 hours (of non-revenue-generating-time) per week. But the reality is that reports don’t have to be a struggle. A tool like BrightGauge automates reports, so you can have them set up and sent out in a matter of minutes. And the payoff is huge (think: clients that stick around for the long-run, a better reputation, and more revenue). We’ve just scratched the surface of client reporting here, but our End-All Guide to Client Reporting goes into detail about the who, what, why, when, and how of reports and covers more metrics to include. Download it now.    

Feature Update: Client Mapping

We've been working hard behind the scenes to improve upon some of our features.   Just released: an update to our Client Mappings process.   If you're new to BrightGauge, the Client Mappings process is really simple and makes it a whole lot easier to use BrightGauge properly. Specifically when it comes to sending client reports, having gone through Client Mappings means you'll be able to create and send reports to the clients and recipients you want in just a few clicks.    For current users, you'll appreciate that clients are better organized per datasource, that you'll be able to filter searches within datasource buckets, and that you'll be able to easily add client names when needed.    This tutorial video takes you through the process of setting up your Client Mappings. It takes just a few minutes but saves you a whole lot of time down the road.         Read more about Client Mappings or reach out to our support team if you've got any questions!

KPI of the Week: Billable Percentage per Tech

      When it comes to properly putting together service level agreements (SLAs), it's incredibly helpful to have data on your technician's time, so you can come up with an appropriate utilization rate for your tech's work.    The Billable Percentage per Tech helps you see how much of each tech's actual working time is considered billable, enabling you to track how efficiently your team members are using their time.    This video shows you how to build a gauge that calculates the Billable Percentage per Tech*. If you've got any questions, please feel free to reach out to our support team.    *Note: this calculated metric is available to Enterprise Plan users only. 

Featured Integration: A Close Look at 36+ Default Webroot Gauges

When you’re in need of data, time is of the essence. You’re too busy to waste any time, especially when you have business decisions to make. That being said, did you know that all BrightGauge integrations come with default gauges, dashboards, and reports that help you get started as soon as you connect? That way, you can start viewing your data immediately while you familiarize yourself with BrightGauge a bit more. You may be using BrightGauge + Webroot to stay on top of your cyber security efforts, which is more important than ever before. Here’s a look at what comes standard with every BrightGauge + Webroot integration. Default Webroot KPIs   As soon as you connect Webroot to your BrightGauge account, you’ll find 36 default KPIs, 5 dashboards, and 2 report templates pre-loaded into your BrightGauge. Plus, if you’re an Enterprise plan user, you’ll get 5 additional KPIs. Here are all the KPIs you can immediately start tracking with your BrightGauge + Webroot integration: % of Risky and Blocked Requests by Site - 24 Hours* Chart that shows the percentage of all requests, by site, that were deemed risky or were blocked Active Endpoints Lists all the endpoints you track, with details on the policy name, group, last infected date, active directory domain, and more Active Endpoints (Snapshot gauge)* Shows a historical trend of your number of active endpoints over time Active Threats - Last Month Displays the number of active threats you had in the last month, with the capability to drill down and see more details, like site name and number of threats per site Active Threats - Last Week Displays the number of active threats you had in the last month, with the capability to drill down and see more details, like site name and number of threats per site Agent Version Spread Pie chart that breaks down your various agent versions, with the capability to drill down and see more details, like site and host name, and keycode Attention Required Shows your number of sites with activity requiring your attention. Drill down to see details like site name, active threats, and the exact location of the latest threat. Blocked DNS Requests (Snapshot gauge)* Shows a historical trend of your number of blocked DNS requests over time Blocked Requests by Category - 30 Days Displays how many blocked DNS requests you’ve received by category in the last 30 days Blocked Requests by Domain - 30 Days Displays how many blocked DNS requests you’ve received per domain in the last 30 days Blocked Requests by Hostname - 30 Days Displays how many blocked DNS requests you’ve received per hostname in the last 30 days Blocked Users Leaderboard - 30 Days Ranks the number of blocked DNS requests per username in the last 30 days, with the highest number of blocked requests appearing first Endpoint Protection Lists full details of each of your endpoints, including hostname, policy name, last infected date, machine ID, IP address, current user name, and more Endpoints by Group Lists the number of endpoints you have in each of the groups you have created (ex: Desktops and Laptops versus Servers), with the capability to drill down and see more details on each of those endpoints Endpoints by Policy Lists the number of endpoints you have per each policy type you have, with the capability to drill down and see more details on each of those endpoints Expired Status Column chart that shows how many endpoints are in expired status versus non-expired status, with the capability to drill down and see the site, hostname, and keycode for each endpoint in either group Global Policies Lists your policy names and types, with more details like a description, setting, and date created Global Policies for Sites Lists all your site names, the policy on that site, and more details like number of endpoints per site and policy date created Infection Status - Last Month Lists the infection status and latest threat for each of your sites for the last month Infection Status - Last Week Lists the infection status and latest threat for each of your sites for the last week Managed By Policy Column chart showing how many managed versus non-managed endpoints you have, with the capability to drill down for more details Realtime Shield Status Column chart showing how many endpoints have protection enabled versus how many do not, with the capability to drill down for more details Remediation Status Column chart showing how many endpoints have remediation enabled versus how many do not, with the capability to drill down for more details Risky Requests (Snapshot gauge)* Shows a historical trend of your number of risky requests over time Scan Count Lists your number of scan counts per sitename Scanned within a month Lists the infection status of your endpoints that have been scanned, per sitename, within this month Scanned within a week Lists the infection status of your endpoints that have been scanned, per sitename, within this week Sites Lists details for your sites, such as deactivated status, infected status, name, number of seats on that site, keycode, and whether or not a global policy is attached to that site Status Lists the status of your endpoints, with details like hostname, policy, last seen status, attention/infection status, agent version, keycode, and operating system Threat History by Site Lists your threats by site, with details like first and last seen dates, endpoint ID, the filename associated with the threat, machine ID, malware group, and path name Total Blocked Requests - 24 Hours Shows your number of blocked requests in the last 24 hours, with the capability to drill down for more details Total Blocked Requests by Site - 24 Hours Lists your site name and number of blocked requests for that site in the last 24 hours Total Infections (Snapshot gauge)* Shows a historical trend of your total number of infections over time Total Requests - 24 Hours Shows your number of total requests in the last 24 hours, with the capability to drill down for more details Total Risky Requests - 24 Hours Shows your number of risky requests in the last 24 hours, with the capability to drill down for more details Total Risky Requests by Site - 24 Hours Lists your site name and number of risky requests for that site in the last 24 hours * Denotes a KPI available to Enterprise plan users only Dashboards   Your 5 default dashboards organize your KPIs into buckets, so you can easily view all related metrics in one single pane of glass. These dashboards include: DNS Protection Blocked Traffic Shows your Blocked Users Leaderboard, and Blocked Requests by Category, Domain, and Hostname DNS Traffic Last 24 Hours Shows Total Number of Blocked and Risky Requests, Blocked and Risky Requests by Site, and % of Risky and Blocked Requests by Site   Webroot - Endpoints Displays important endpoint information, such as Active Endpoints, Endpoints by Policy, and Endpoints by Group Webroot - Infection Status Helps you be proactive towards infections by displaying Active Threats, Attention Required, and Scan Count Webroot - Sites Keeps your site information organized by showing Managed By Policy, Remediation Status, Expired Status, Realtime Shield Status, Agent Version Spread, and Global Policies For Sites Reports   When it comes to your client’s endpoints, transparency is crucial. You must let them in on the good and bad of what you’re doing, so they can trust you to keep them protected. Sending consistent client reports is an excellent way to keep them in the loop and build upon that trust. We help you get started with two report templates, ready for you to send out: Webroot Monthly Status Webroot Weekly Status Both reports compile key KPIs - such as Attention Required, Active Threats, and Infection Status - into an interactive report that can be automatically sent to your recipients on the recurring date and time that you choose. BrightGauge helps you stay on track With these default KPIs, dashboards, and reports, you can remain proactive about your endpoints without any setup requirements on your end. As soon as you’re connected, you’ll have access to these crucial data points that impact your client’s day-to-day. Of course, all gauges, dashboards, and reports can be filtered and customized to your needs, and you always have the option to build out your own metrics, but if you choose to use just your defaults, you’ll have plenty of critical information at your fingertips. If you have any questions about BrightGauge and your integrations, please contact us today.

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